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Privacy Policy

Last Updated: June 2026

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Studio Format Visuel (Catherine Campbell-Valois) places great importance on the protection of personal information. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information obtained through our professional activities and the use of our website.

This policy complies with applicable privacy laws, including Québec's Act Respecting the Protection of Personal Information in the Private Sector, as amended by Law 25.

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1. Privacy Officer

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The person responsible for the protection of personal information is:

Catherine Campbell-Valois
Studio Format Visuel
Email: catherine@formatvisuel.com

Any questions regarding this policy or the handling of your personal information may be directed to her.

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2. Personal Information We Collect

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We may collect personal information when you:

  • complete a contact form;

  • request a consultation;

  • request a quote or service proposal;

  • communicate with us by email;

  • subscribe to our newsletter or marketing communications;

  • use our website.

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Depending on the circumstances, the information collected may include:

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  • your name;

  • your email address;

  • your phone number;

  • the city or region where your project is located;

  • information related to your design or renovation project;

  • your communication preferences;

  • any other information you voluntarily choose to provide.

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We limit the collection of personal information to what is reasonably necessary to provide our services or process your request.

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3. Information Collected Automatically

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When you visit our website, certain technical information may be collected automatically through cookies or similar technologies.

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This information may include:

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  • your IP address;

  • your device type;

  • your operating system;

  • your web browser;

  • pages visited;

  • length of visit;

  • traffic sources;

  • your approximate geographic location.

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We may use analytics and performance measurement tools, including Google Analytics and Google Ads, to better understand website traffic, improve our content, and measure the effectiveness of our promotional activities.

For more information, please consult our Cookie Policy.

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4. Use of Personal Information

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The personal information collected may be used to:

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  • respond to your inquiries;

  • communicate with you regarding a project or consultation;

  • prepare service proposals or quotations;

  • provide the professional services requested;

  • manage the administrative aspects of our projects and mandates;

  • send news, tips, educational content, updates, or information related to our services when you have consented to receive such communications;

  • administer and improve our marketing communications;

  • improve our website, services, and user experience;

  • comply with legal, tax, regulatory, or professional obligations.

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5. Consent

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By voluntarily providing your personal information, you consent to its collection, use, and retention in accordance with this policy.

Where required by law, we will obtain your consent before collecting or using certain personal information.

You may withdraw your consent at any time, subject to applicable legal, contractual, or professional obligations.

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6. Marketing Communications and Newsletter

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If you choose to subscribe to our newsletter or other marketing communications, we may use your name and email address to send you news, design insights, educational content, updates, or offers related to our services.

Your consent is required before such communications are sent, except where otherwise permitted by applicable law.

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You may withdraw your consent and unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us directly.

We do not sell or rent our mailing lists to third parties.

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7. Disclosure to Third Parties

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We do not sell, trade, or rent your personal information.

However, certain service providers may have access to personal information when necessary to perform their services, including:

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  • Wix (website hosting and operation);

  • Google Analytics;

  • Google Ads;

  • newsletter and digital marketing service providers;

  • technology or professional service providers.

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These providers are required to use personal information only for the purposes of providing their services and in accordance with applicable laws.

We may also disclose information where required by law or when necessary to protect our rights.

8. Data Hosting and Transfers

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Certain personal information may be hosted or processed outside Québec or Canada by our technology service providers.

When such transfers are necessary, we take reasonable measures to ensure that an appropriate level of protection is maintained.

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9. Retention of Personal Information

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Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal, tax, accounting, or professional obligations.

When personal information is no longer required, it is securely deleted, anonymized, or destroyed.

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10. Security Measures

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We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

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  • unauthorized access;

  • misuse;

  • disclosure;

  • loss;

  • alteration;

  • destruction.

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Despite these measures, no method of electronic transmission or storage can guarantee absolute security.

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11. Your Rights

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Subject to applicable laws, you have the right to:

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  • access the personal information we hold about you;

  • request the correction of inaccurate or incomplete information;

  • withdraw your consent where consent is required;

  • request the deletion of certain information where permitted by law;

  • file a complaint regarding the handling of your personal information.

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Any request may be directed to the Privacy Officer.

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12. Links to External Websites

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Our website may contain links to websites or services operated by third parties.

We are not responsible for their privacy practices and encourage you to review their respective privacy policies before providing them with personal information.

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13. Changes to This Policy

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We reserve the right to modify this policy at any time to reflect changes in our practices, services, or legal requirements.

The most current version will always be available on our website, and the date of the latest update will appear at the beginning of this document.

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14. Contact Us

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For any questions, access requests, correction requests, or complaints regarding this policy or the handling of your personal information:

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Catherine Campbell-Valois
Privacy Officer
Studio Format Visuel

Email: catherine@formatvisuel.com

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